Shipping policy

Shipping Policy

Processing Time

Each RED OMEN piece is made, finished, and inspected by hand.

In-stock items typically ship within 3-5 business days. Made-to-order items may require additional production time. Estimated production timelines will be listed on the product page when applicable.

You will receive a confirmation email once your order has shipped, including tracking information where available.

Shipping Rates

Shipping costs are calculated at checkout based on your location, package size, and selected shipping method.

Domestic Shipping (Canada)

Orders shipped within Canada are sent through trusted postal and courier services. Delivery times vary by destination and carrier but generally range from 2-10 business days after shipment.

International Shipping

RED OMEN ships internationally to select countries.

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government. These fees are not included in the purchase price or shipping cost.

Delivery times for international orders vary by destination and customs processing.

Delays

Once a package has been handed over to the carrier, delivery timelines are outside of our control. Weather events, customs inspections, labor disruptions, and carrier delays may affect transit times.

Incorrect Addresses

Please ensure your shipping information is accurate before completing your order.

RED OMEN is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us as soon as possible with your order number and any relevant photos.

We will work with the shipping carrier to help resolve the issue and determine the best available solution.

Questions

For shipping-related questions, please contact us through the contact page or email listed on this website.